You are hereHome › College of Business (COB) › Department of Management & MIS › Williams, Julie Ann Stuart › Staff survey of non-attendance factors for physical rehabilitation Style APAChicagoHarvardIEEEMLATurabian Choose the citation style. Williams, J. A. S., Pepper, S., Webb, M., & Day, J. (2009). Staff survey of non-attendance factors for physical rehabilitation. Journal of Rehabilitation Administration, 33(1), 3-18. Staff survey of non-attendance factors for physical rehabilitation Details Title Staff survey of non-attendance factors for physical rehabilitation Contributor(s) Williams, Julie Ann Stuart (author)Pepper, Steven (author)Webb, Melissa (author)Day, Jeffrey (author) Located In Journal of Rehabilitation Administration ISSN 0148-3846 Date 2009 Abstract Since missed client appointments impact both the client and the clinic, rehabilitation administrators need to understand the perceptions of their clinic staff as well as clients. To determine the level of agreement in staff perceptions by staff role, we distributed 150 surveys to staff at 26 local physical rehabilitation clinics. From the 75 surveys returned, we analyzed the responses by 3 staff categories: physical therapist, front desk, and nursing staff. The most critical factors identified by physical therapists and nursing staff were patient attendance history, while by front desk staff it was cost of care. All staff identified form of payment as an important factor. The study suggests that not only should staff perceptions be identified but also delineated by staff role. Future research directions are needed to determine the relationship between staff perceptions according to staff role, client needs, and intervention strategy alignment for physical and vocational rehabilitation programs.