Large data query for the exploration of employee wellbeing in a call center

The need for instant customer service has increased as the reliance on technology has become our main source of assistance. Call centers provide customers with 24 hour access to customer service, but at what cost? In this exploration, the need to assess what employee wellbeing is, and how it is being affected in the Navy Federal call Center has been brought to the forefront.
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Abstract/Description: The need for instant customer service has increased as the reliance on technology has become our main source of assistance. Call centers provide customers with 24 hour access to customer service, but at what cost? In this exploration, the need to assess what employee wellbeing is, and how it is being affected in the Navy Federal call Center has been brought to the forefront.
Subject(s): Large data query
Undergraduate Research
Employee well-being
Date Issued: 2021