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A mean–variance model to optimize the fixed versus open appointment percentages in open access scheduling systems
Qu, X., Rardin, R. L., & Williams, J. A. S. (2012). A mean–variance model to optimize the fixed versus open appointment percentages in open access scheduling systems, 554-564. doi:10.1016/j.dss.2012.04.003
Matching daily healthcare provider capacity to demand in advanced access scheduling systems
Qu, X., Rardin, R. L., Williams, J. A. S., & Willis, D. R. (2007). Matching daily healthcare provider capacity to demand in advanced access scheduling systems. European Journal of Operational Research, 183(2), 812-826. doi:10.1016/j.ejor.2006.10.003